Office Information

APPOINTMENTS

Please call or fax well in advance to make appointments, and please be on time. If you must cancel your  appointment, please call the office at least 24 hours in advance to cancel it. We respect the value of your time, and do our best to keep you from having to wait for a long period of time. However, in the specialty of gynecology and especially cancer care, surgical delays and emergency patients may cause unpredictable delays.  The receptionist will keep you informed of such delays, and be happy to reschedule your appointment if your other commitments are affected.

 

LABORATORY RESULTS

You will be notified of all laboratory results, such as blood tests, sonograms, cultures, pap smears performed or ordered by Dr. O'Hanlan or Ms. Callegari. State law mandates that mammograms be resulted to you directly by the mammography center. If you do not hear from us within two weeks regarding your results of completed tests we have ordered, please contact our office.

 

TELEPHONE CALLS

We are a small office and welcome you to call the office if you have a problem,  question, or need to get in touch with Dr. O'Hanlan or Ms. Callegari. Voicemail is used meticulously. Please expect all non-emergency messages left on voicemail to be answered on weekdays, when we have your records directly available. Office hours vary with my surgery schedule, but voicemails are usually answered within 24 hours. The outgoing voicemail for the office gives Dr. O'Hanlan's cell phone number which is only for use by doctors and patients with a true life-threatening emergency. If the call is for a medication refill, let the receptionist know the medication and dose and your pharmacy's telephone number.

HOSPITALS
Dr. O'Hanlan primarily admits to Sequoia Hospital in Redwood City, CA. This hospital offers the highest quality care that she requires for her patients.


If you require hospitalization or surgery, Dr. O'Hanlan and colleagues will see you daily. With your permission, she will discuss your condition with your family or a friend. Please designate one individual for this exchange of information.

INSURANCE AND FEES

Dr. O'Hanlan accepts MediCal and Medicare assignment. Most insurance contracts are honored. If Dr. O'Hanlan is not contracted with your insurance plan, she will work with you to either accept the insurance contracted rates or create an equitable arrangement. Our office staff will discuss your insurance coverage with you, providing accurate coverage information and recommendations.

Fees for services are within the customary range for this area, and are based on the services provided as well as the extensive training and experience of Dr. O'Hanlan. You will receive an itemized charge ticket at the end of each visit. Please make your co-pay as required by your HMO or PPO, or pay for your treatment at the time of service. Payment is accepted by check, credit card or cash in the exact amount. Bring your insurance card with you to each visit, and provide information about changes of insurance, address or telephone number.

The responsibility for payment of all fees is yours regardless of insurer allowance or disallowance, unless you are a patient enrolled in MediCal, Medicare Part B, or a contracted HMO. Managed care plan and contracted HMO plan patients are responsible for bringing their referral form from their physicians and payment of co-payments and deductibles. It is recommended that you discuss fee management for gynecological surgery with the receptionist in order to arrange payment schedules that are acceptable. If there are unexpected financial problems, please let us know immediately.

 

REGISTRATION AND RECORDS

On your first visit, please arrive 15 minutes early to complete initial paperwork registration procedure takes added time. Basic background information will be requested to establish your medical record. Extensive family history and personal medical history questions are included in the background questionnaire so that cancers, heart disease and osteoporosis can be prevented or diagnosed early. For your protection, this medical record is strictly confidential. We will not release your  medical information without your written authorization. Please let Dr. O'Hanlan know which referring doctor sent you so that she may keep them informed of your medical care and progress.

 

WELL-WOMAN, PREVENTATIVE CARE EXAMS, MENOPAUSAL HRT/ERT CONSULTATIONS

There is no substitute for preventive care. Nurse Practitioner Linda Callegari performs these periodic exams, which includes prevention strategies to reduce risk for all of the gynecologic cancers, breast cancer, colon cancer, heart disease, and osteoporosis--all the major threats to a healthy life. Even if a hysterectomy has been performed, Pap smear and pelvic exam with the associated preventive strategies for a healthy life are essential. Linda can also evaluate and prescribe bio-identical hormone therapies for menopausal women as they transition into the second half of life.

 

 

Kate O'Hanlan, MD
4370 Alpine Road, Suite 104, Portola Valley, CA 94028-7927 

Tel: 650-851-6669   Fax: 650-851-9747

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